Menu

Managed IT Services

CPI Technologies > Managed IT Services

1 Goal. Quick Response Time.

TRUSTED NAME IN SPRINGFIELD FOR IT SUPPORT

“Our pro-active approach to IT Support is ideally suited for Southwest MO area companies who depend on reliable IT infrastructure and managed network services, at an affordable rate.”

We realize the impact downtime can have on your business, so our top priority is to get your company IT Support as soon as problems arise. Our help desk tickets are answered within 1 to 2 minutes, allowing our customers to speak with a knowledgeable employee expeditiously. Our in-house IT support team is made up of Level 3 and Level 4 engineers, this is how we achieve an 85% resolution rate on IT Support tickets within15 minutes.

In House IT Versus Managed IT

 

Support

CPI Technologies’ offers customized services and plans that are tailored to your company’s specific needs. Rather that a one size fits all approach, we design a package made for you.

  • Help desk chat feature offers response times within 5 minutes
  • 85% of requests are resolved within 15 minutes or less
  • 24/7/365 Monitoring Of Network & Systems
  • Automated Patch & Update Deployment
  • Proactive Behind The Scenes NOC Team Resolution
  • Tier 4 support offers a team of service technicians that will come on site if needed

Security

  • 24/7/365 Real-time Threat Detection
  • Instant Response & Remediation
  • Ransomeware Protection
  • Centrally Managed Malware Suite
  • Spam Filtering
  • Compliance Standardization
  • Audit Preparation

Backup & Disaster Recovery

  • Complete Cloud Backup Of Important Business Documents & Files
  • Virtualized System Replication For Minimal Downtime
  • Database Restores For MS Exchange & SQL
Network cables in a data center

Managed Network Services

Your office’s network is essential to your company’s entire operation. Office communication, both internal and external, relies on a network that is able to run smoothly and efficiently. Your office network also ensures your systems are backed up, up to date, and monitored for security purposes. Managed network services have the ability to become a part of your office and contribute to your overall productivity. With increased productivity comes the chance to help the bottom line in the long run.

Learn More

Programming abstract - source code and bianry code on display of software developer. Black theme with colored syntax.

Managed Software Updates

We all know technology is one of the fastest-growing sectors of all time. One has to wonder how companies keep up with so many new things and updates to existing platforms. The answer is managed software updates. CPI Technologies is able to keep you up to speed and up to date with the latest shifts in technology. Make sure your office is running at optimal efficiency by upgrading your software on time.

Learn More

server rack

Remote Monitoring

Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.

Learn More

Headset on a laptop computer keyboard

Helpdesk

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.

Learn More

Contact CPI today to learn more.