Is Remote Work or Hot Desking Part of Your Culture?
Landlines aren’t portable. VoIP lines are. Whether your team is working from home, on the road, or in an ever-changing rotation of seats in the office, they won’t have to worry about missing a call with a VoIP system. Calls are directed through an app and can easily be picked up using their desired device wherever they’ve decided to work.
Are Phone Costs with Your Current System Are Rising?
According to IT Chronicles, companies can cut their call cost in half by switching to VoIP. Why pay more for less flexibility and functionality?
Do You Want More Functionality from Your Phone System?
While traditional phone systems do offer basic features that companies have come to expect, VoIP phone services do more. There are many possibilities:
- Auto-attendant: This virtual receptionist routes callers to the correct team member smoothly.
- Call flip: With VoIP, you can put a call on hold before transferring it to another device. Since VoIP works with smartphones, tablets, laptops, and desktop computers, there are several choices for how to take the call.
- Call forwarding: You don’t want a missed call to lead to a missed opportunity. When there’s insufficient staff in the office, call forwarding lets you send the call to an available team member’s device.
- Call queuing: An innovative move that places clients in virtual lines, call queuing is ideal when you have multiple departments and don’t want to keep people waiting unnecessarily.
- Call recording: Recordings can be handy for training, record-keeping, and other purposes.
- Call transfer: Sometimes, you realize another team member may be a better resource. With call transfer, you can quickly get the client to the right person for the job.
- Conference calling: VoIP does an excellent job of connecting groups clearly and precisely.
- CRM integration: With CRM integration, you know who called and have the details you need about the interaction. It’s handy for customer care, monitoring, and other applications.
- Voicemail-to-email transcription: Get back to clients faster by getting through voicemails quicker with this handy feature. It transforms your voicemails into emails that you can rapidly scroll through.
- VoIP faxing: Some industries still rely on faxing. VoIP makes faxing a breeze.
- SMS and text messaging: Text messaging is a popular and efficient way to connect. Adding it to your toolbox with VoIP makes sense.
- Do not disturb: While it may seem like the world never stops, even busy companies deserve some downtime. Switching the VoIP system to “do not disturb” at the end of your office hours can send calls to an appropriate voicemail and prompt callers to leave a message.
Is Your Business Growing?
If you’re adding more workers, getting more calls, and doing more business, it’s an excellent time to investigate VoIP phone services. Trying to expand traditional phone services to accommodate a growth spurt can be costly and challenging. In contrast, simple scalability is one of VoIP’s perks. It’s easy to add new users and expand services as needed, so you can be sure that your services will keep pace with your growing business.